Refund Policy
KOONIS MEDIA
REFUND POLICY
Effective Date: 2026-06-01
Last Updated: 2026-05-01
- Introduction
Koonis Media operates a digital ecosystem that may include video-sharing, audio-sharing, advertising, subscriptions, digital services, and other platform features.
This Refund Policy explains when users may request a refund for payments made through Koonis Media and how refund requests are reviewed and processed.
By purchasing a paid service from Koonis Media, you acknowledge and agree to the terms of this Refund Policy.
- General Refund Principle
Koonis Media aims to provide reliable and valuable digital services. Because many of our services are delivered digitally and may become available immediately after purchase, payments are generally non-refundable once a digital service has been activated, accessed, or consumed, except where a refund is specifically permitted under this policy or applicable law.
- Eligible Refund Situations
A refund may be considered in the following circumstances:
- Duplicate Payment
If you were charged more than once for the same transaction because of a technical or payment-processing error, Koonis Media may refund the duplicate charge. - Unauthorized Transaction
If you believe a payment was made without your authorization, you should contact Koonis Media as soon as possible. We may request transaction information to investigate the claim. - Technical Failure
If a paid service could not be delivered because of a significant technical failure attributable to Koonis Media and the issue cannot reasonably be resolved, a refund or service credit may be considered. - Incorrect Charge
If you were charged an incorrect amount because of an error on the part of Koonis Media, we may correct the charge and refund the difference or the affected transaction. - Service Not Delivered
Where a paid product or service was purchased but was not made available due to an error attributable to Koonis Media, the user may be eligible for a refund. - Non-Refundable Situations
Refunds will generally not be provided for:
- Change of mind after purchasing a digital service.
- Failure to use a purchased service.
- Failure to cancel a recurring subscription before the next billing date.
- Content or services that have already been substantially accessed or consumed.
- Accounts suspended or terminated because of violations of Koonis Media's Terms of Service, Community Guidelines, or other applicable policies.
- Problems caused by the user's device, internet connection, payment provider, or third-party service where Koonis Media is not responsible.
- Promotional, discounted, or special-offer purchases where the applicable promotion states that the purchase is non-refundable.
- Subscription Cancellation
Users may cancel a recurring subscription at any time through the applicable account or subscription settings.
Cancellation will normally prevent future recurring charges but does not automatically create a refund for the current billing period.
Unless otherwise stated at the time of purchase, users will generally retain access to the subscription until the end of the period that has already been paid for.
- Refund Request Process
To request a refund, users should contact Koonis Media through the official customer support channel provided on the Koonis Media website or application.
A refund request should include:
Full Name:
Koonis Media Account Email or Username:
Transaction ID / Payment Reference:
Date of Payment:
Amount Paid:
Reason for Refund Request:
Koonis Media may request additional information reasonably necessary to verify the transaction and determine whether the request qualifies for a refund.
- Refund Request Time Limit
Refund requests should normally be submitted within 14 days of the relevant transaction, unless a different period is required by applicable law or expressly stated for a particular product or service.
Requests submitted after this period may be declined unless there are exceptional circumstances.
- Refund Review
All refund requests are reviewed individually.
Koonis Media may consider:
- The nature of the service purchased.
- Whether the service was delivered or made available.
- Whether the service was accessed or used.
- The cause of the payment or service issue.
- Relevant transaction and account records.
- Any applicable legal or payment-provider requirements.
Submitting a refund request does not guarantee that a refund will be approved.
- Refund Processing
Once a refund is approved, Koonis Media will initiate the refund using the original payment method where reasonably possible.
Depending on the payment provider or financial institution, the time required for the refunded amount to appear in the user's account may vary.
For payments made through local payment services such as EVC Plus, Waafi, Sahal, or bank transfers, Koonis Media may provide the refund through the same channel or another verified payment method where appropriate.
- Partial Refunds
In certain circumstances, Koonis Media may provide a partial refund rather than a full refund.
A partial refund may be considered where:
- Only part of a paid service was affected.
- A service was partially delivered.
- A billing or technical error affected only part of the transaction.
- Promotions, Credits, and Promotional Balances
Promotional credits, bonuses, free trials, coupons, or other promotional benefits may have separate terms and may not have cash value unless expressly stated.
Promotional balances generally cannot be exchanged for cash or transferred to another account.
- Third-Party Payments
Where a transaction is processed through a third-party app store, payment provider, bank, mobile-money service, or other external platform, additional refund rules may apply.
Users may be required to submit refund requests directly to the relevant third-party payment provider where that provider controls the transaction or refund process.
- Fraud and Abuse
Koonis Media reserves the right to investigate suspected fraudulent, abusive, or repeated refund requests.
Where appropriate, Koonis Media may restrict or suspend accounts involved in fraudulent payment activity, subject to applicable policies and law.
- Changes to This Refund Policy
Koonis Media may update this Refund Policy from time to time to reflect changes to its services, payment systems, operational practices, or applicable requirements.
The updated version will be published through the appropriate Koonis Media website or application channel, together with the applicable effective date.
- Contact Us
For refund questions or requests, please contact Koonis Media through the official support channels listed on our platform.
